Return Policy

Return Policy

If you're unsatisfied with the size or quality of the items you receive, you can initiate a Return Request within 30 days from the item's arrival date.

All return requests will be evaluated, and our friendly customer service will be happy to assist you throughout the process.

If you receive a damaged, different, or nonfunctional item, you can return it within 7 days of receipt for an exchange or a full refund.

Note:

1. To be eligible for returns/exchanges, items must be unworn, unwashed, undamaged, and unaltered.

2. We don't provide free return shipping, and we don't refund any fees associated with return shippings.

3. To ensure that your Return is valid and eligible for a refund:

  • Always process a return in accordance with our Return procedure
  • Be sure to provide the tracking number as soon as you ship your return
  • Please take time read through our Refund Policy, for more information on the expected refund amount.


Interested in an Exchange?

If you'd like to request an exchange, please note that the process will still adhere to our stated return policy. 

MyBabyMy reserves the right to final interpretation of the above provisions.

NOTE:

If you don't receive our customer service team response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your contact email's spam folder.

Refund Policy 

      1. If your order doesn't include any promotions or discounts, you will receive a full refund for the items, equal to the price             shown on our site (Item's original price).

       2. If your order includes promotions or discounts, the calculated price you've paid for the item is adjusted accordingly.                 This will lead to differences in the Refund's amount, from the original cost of the items. Should you wish to check                       how much is the amount of the items after the discounts, you may check your order summary under your account.

 

Note：

  • If you are not satisfied with the items in your order and wish to return them for a refund,  please follow the steps in accordance with our Return Policy. We can only process returns that adhere to this policy.

For your security, refunds will only be transferred back to the original mode of payment you used when placing your order. 

 

MyBabyMy reserves the right to final interpretation of the above provisions.


NOTE: If you don't receive our Customer Service team's response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your contact email spam folder. Our emails may have been filtered incorrectly by your email server/provider.